Frequently Asked Questions
1 / How can I view and order my photos?
Customers will receive a link to their private gallery via email 10–12 days after photo day where they can view or order their photos.
2 / How will I receive my photo order?
Photo orders will be shipped directly to the customer or bulk-delivered to the school/organization if arranged. Shipping or school delivery options will be confirmed during ordering.
3 / What kind of photo retouching do you offer?
We offer standard professional retouching including color and exposure correction, sharpening, and minor skin/blemish smoothing to produce polished portraits suitable for school, sports, corporate, and event images. Higher-level or specific retouch requests (extensive skin work or advanced edits) can be added to your order (if offered) for an extra cost.
4 / Is pre-ordering my photos required?
Pre-order is only required for individual sports photos, not for schools. School photos may require pre-registration for photo day. Please check your school communications prior to photo day.
5 / What is your retake policy?
Retake days are offered for school photos only and will be held at your school.
6 / What if it rains on photo day?
We will work with the school/league to either reschedule your photo day or move photos indoors if the weather prevents outdoor portraits on that day.
7 / Will event team photos be available for online purchase?
Team photos are printed and sold on-site, only individual photos (if taken) are sold online.
8 / High School Seniors
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What does my High School senior portrait sitting fee include?
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Your sitting fee includes a personal appointment for your senior graduation portraits. It also includes all your images professionally retouched and edited for the yearbook and for purchase. Our studio also provides a tuxedo jacket or drape, if needed, as well as your school's graduation cap and gown to be photographed in.​​
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Where do I go for my High School senior portrait session?
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Senior portraits are taken in our studio, by appointment only, unless your school has requested in-school photography.
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Important session details, attire guidelines, and step-by-step instructions are outlined in the "Get Ready Letter" sent via email before booking your appointment.
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Will I have the opportunity for retakes?
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Yes. Retakes are available for a $25 fee and are taken in our studio.​
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You will have access to both your original session and retake images in your online gallery.
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Important session details, attire guidelines and step-by-step instructions are outlined in the "Get Ready Letter" sent via email before booking your appointment.
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What should I know before scheduling my High School senior portraits?
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Important session details, attire guidelines, and step-by-step instructions are outlined in the "Get Ready Letter" sent via email before booking your appointment.​​
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